At 420 Fragrance, we take pride in crafting high‑quality, cannabis‑inspired scents that contain no THC, CBD, or hemp-derived ingredients. Your satisfaction matters to us, and we want every customer to feel confident when shopping with our brand.
This Refund & Return Policy explains how returns, exchanges, and refunds work for purchases made through 420Fragrance.com.
Eligibility for Returns
• Items must be unused, unopened, and in original packaging
• Returns must be initiated within 14 days of delivery
• Proof of purchase is required
Opened or used fragrances cannot be returned for safety and hygiene reasons.
Non‑Returnable Items
• Opened or used fragrances
• Sale or promotional items
• Gift cards
• Items marked “final sale”
Damaged or Incorrect Orders
Contact us within 72 hours with photos and your order number. We will replace or refund the item depending on the situation.
Refunds
Approved refunds are issued to your original payment method.
Processing time: 5–10 business days.
Shipping fees are non‑refundable unless the issue was our error.
Exchanges
We offer exchanges for unopened products, damaged items, or incorrect shipments.
Return Shipping
Customers are responsible for return shipping unless the return is due to damage or a fulfillment error.
Cancellations
Orders can be canceled within 2 hours if they have not shipped.
Contact Us
For questions about refunds or returns, contact:
support@420fragrancellc.com
Need help?
Contact us at {email} for questions related to refunds and returns.